Privacy Policy

Privacy Policy

Effective Date: [09-03-25]

At Khowai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

Create an account or make a purchase
Subscribe to our newsletters or promotional materials
Participate in surveys, promotions, or events
Contact our customer support

This information may include:

Name
Email address
Mailing address
Phone number
Payment information (processed securely through third-party payment gateways)

b. Non-Personal Information

We automatically collect certain non-personal information when you visit our website, such as:

IP address
Browser type and version
Operating system
Referring website
Pages you view and links you click
Date and time of your visit

c. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly.

2. How We Use Your Information

We use the collected information for the following purposes:

Order Processing: To process and fulfill your orders, including sending order confirmations and updates.
Customer Service: To respond to your inquiries, requests, or complaints.
Personalization: To personalize your experience and deliver content and product offerings relevant to your interests.
Marketing Communications: To send you promotional materials, special offers, and newsletters if you have opted in.
Analytics: To analyze usage trends and improve our website, products, and services.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With third-party vendors who assist in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies), under strict confidentiality agreements.
Legal Requirements: When required by law or to protect the rights, property, or safety of Timeless, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no method of transmission over the Internet is completely secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights and Choices

a. Access and Correction

You may access, update, or correct your personal information by logging into your account or contacting our customer support.

b. Opt-Out

Marketing Communications: You can unsubscribe from our marketing emails by following the unsubscribe link provided in the email.
Cookies: Adjust your browser settings to refuse cookies or to alert you when cookies are being sent.

c. Account Deactivation

You may request to deactivate your account by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us to remove the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@khowai.co
Phone: +8801741571903
Address: House-32, Road-01, Block-G, Banasree, Dhaka 1219, Bangladesh
Customer Service Hours: Sunday to Thursday, 10:30 AM – 5:00 PM (BST)