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Shipping & Delivery

Shipping and Delivery Policy

At Khowai, we are committed to delivering your orders accurately, in excellent condition, and within the promised timeframe. Please review our shipping and delivery policy to understand how we manage the delivery of your purchases.

Shipping Timeframes

  • Within Dhaka Metropolitan Area: We aim to ship each item in your order within 3 to 5 working days after order confirmation.
  • Outside Dhaka City: We strive to ship items within 7 to 10 working days after order confirmation.
  •   Excluding public holidays.

Delivery Charges

  • Within Dhaka City: A shipping fee of BDT 70 applies.
  • Outside Dhaka City: A shipping fee of BDT 130 applies.

Delivery Details

  • Single Destination Address: Each order will be shipped to a single address as specified at the time of purchase. If you wish to send products to multiple addresses, please place separate orders for each destination.
  • Multiple Deliveries: In cases where a single order contains multiple items, we may deliver them in separate shipments to ensure timely availability. No additional shipping charges will be applied for these multiple deliveries.
  • Accurate Information: Please ensure that all delivery information provided during the ordering process is accurate and complete to facilitate successful delivery.
  • Possible Delays: Orders may be delayed or canceled due to factors beyond our control, such as product unavailability, courier issues, or unforeseen circumstances like political unrest or adverse weather conditions. We will inform you promptly and provide suitable alternatives when possible.

We appreciate your understanding in such situations and will do our best to inform you promptly, offering suitable alternatives when possible.

Policy Changes

This shipping and delivery policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed about any updates.

Contact Us

For assistance or inquiries:

  • Email: support@khowai.co
  • Phone: +8801741571903
  • Hours: Sunday to Thursday, 9:00 AM – 6:00 PM (BST)